Unable to raise a case to Salesforce support
Clash Royale CLAN TAG#URR8PPP
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1
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Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?
Do i need to enable any of the setting at user level to raise a case.
salesforce-support
asked Dec 7 at 23:14
user5558
505
add a comment |
up vote
1
down vote
favorite
Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?
Do i need to enable any of the setting at user level to raise a case.
salesforce-support
asked Dec 7 at 23:14
user5558
505
add a comment |
up vote
1
down vote
favorite
up vote
1
down vote
favorite
Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?
Do i need to enable any of the setting at user level to raise a case.
salesforce-support
asked Dec 7 at 23:14
user5558
505
Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?
Do i need to enable any of the setting at user level to raise a case.
salesforce-support
salesforce-support
asked Dec 7 at 23:14
user5558
505
asked Dec 7 at 23:14
user5558
505
asked Dec 7 at 23:14
user5558
505
asked Dec 7 at 23:14
user5558
505
asked Dec 7 at 23:14
user5558
505
505
add a comment |
add a comment |
1 Answer
1
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oldest
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up vote
4
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accepted
You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.
answered Dec 7 at 23:27
sfdcfox
245k11185419
Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
– user5558
Dec 9 at 0:29
@user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
– sfdcfox
Dec 9 at 1:29
Ok.. Thank you..
– user5558
Dec 9 at 1:54
add a comment |
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
4
down vote
accepted
You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.
answered Dec 7 at 23:27
sfdcfox
245k11185419
Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
– user5558
Dec 9 at 0:29
@user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
– sfdcfox
Dec 9 at 1:29
Ok.. Thank you..
– user5558
Dec 9 at 1:54
add a comment |
up vote
4
down vote
accepted
You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.
answered Dec 7 at 23:27
sfdcfox
245k11185419
Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
– user5558
Dec 9 at 0:29
@user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
– sfdcfox
Dec 9 at 1:29
Ok.. Thank you..
– user5558
Dec 9 at 1:54
add a comment |
up vote
4
down vote
accepted
up vote
4
down vote
accepted
You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.
answered Dec 7 at 23:27
sfdcfox
245k11185419
You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.
answered Dec 7 at 23:27
sfdcfox
245k11185419
answered Dec 7 at 23:27
sfdcfox
245k11185419
answered Dec 7 at 23:27
sfdcfox
245k11185419
answered Dec 7 at 23:27
sfdcfox
245k11185419
245k11185419
Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
– user5558
Dec 9 at 0:29
@user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
– sfdcfox
Dec 9 at 1:29
Ok.. Thank you..
– user5558
Dec 9 at 1:54
add a comment |
Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
– user5558
Dec 9 at 0:29
@user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
– sfdcfox
Dec 9 at 1:29
Ok.. Thank you..
– user5558
Dec 9 at 1:54
Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
– user5558
Dec 9 at 0:29
Thanks @sfdcfox, and can you please help me in confirming the below: Will SF provide preprod license as well while buying the sandbox licenses. Sorry for irritating you if it's a silly question.
– user5558
Dec 9 at 0:29
@user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
– sfdcfox
Dec 9 at 1:29
@user5558 It is my understanding that Salesforce may do so, but you will need to talk to your account executive. You should have been assigned one within a few days of setting up a trial org.
– sfdcfox
Dec 9 at 1:29
Ok.. Thank you..
– user5558
Dec 9 at 1:54
Ok.. Thank you..
– user5558
Dec 9 at 1:54
add a comment |
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