New Intel i350 NIC not detected by system, but appears in lspci - Possible Intel IGB issue?

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I'm running into an issue where a new network card isn't being automatically detected by the OS. I recently purchased an Intel I350 gigabit network card. I have purchased this card before and I have used it in other systems with the same OS with no issues. This is the card https://ark.intel.com/products/84805/Intel-Ethernet-Server-Adapter-I350-T4V2.



The odd thing is that this card is being detected by Windows, but not Oracle Linux, CentOS Live, or Ubuntu Live.



"nmcli d" output



DEVICE TYPE STATE CONNECTION
eno2 ethernet connected eno2
eno1 ethernet disconnected --
lo loopback unmanaged --


These are the onboard adapters. The 4 Intel ones are not detected.



"lspci | grep Network" output



b3:00.0 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
b3:00.1 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
b3:00.2 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
b3:00.3 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)


The OS appears to at least know of the existence of the PCI card.



This is the output of "lshw -class network"



*-network:0
description: Ethernet interface
product: Ethernet Connection X722 for 10GBASE-T
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:19:00.0
logical name: eno1
version: 09
serial: ac:1f:6b:4c:ff:04
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd autonegotiation
configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=1.5.16-k firmware=3.1d 0x80000827 1.1638.0 latency=0 link=no multicast=yes
resources: irq:54 memory:c4000000-c4ffffff memory:c5008000-c500ffff memory:c5d80000-c5dfffff memory:c5010000-c508ffff
*-network:1
description: Ethernet interface
product: Ethernet Connection X722 for 10GBASE-T
vendor: Intel Corporation
physical id: 0.1
bus info: pci@0000:19:00.1
logical name: eno2
version: 09
serial: ac:1f:6b:4c:ff:05
size: 1Gbit/s
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical tp 1000bt-fd 10000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=i40e driverversion=1.5.16-k duplex=full firmware=3.1d 0x80000827 1.1638.0 ip=192.168.127.36 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
resources: irq:54 memory:c3000000-c3ffffff memory:c5000000-c5007fff memory:c5d00000-c5d7ffff
*-network:0 UNCLAIMED
description: Ethernet controller
product: I350 Gigabit Network Connection
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:b3:00.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm msi msix pciexpress cap_list
configuration: latency=0
resources: memory:fbd00000-fbdfffff memory:fbe8c000-fbe8ffff memory:fbe00000-fbe7ffff memory:fbe90000-fbeaffff memory:fbeb0000-fbecffff
*-network:1 UNCLAIMED
description: Ethernet controller
product: I350 Gigabit Network Connection
vendor: Intel Corporation
physical id: 0.1
bus info: pci@0000:b3:00.1
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm msi msix pciexpress cap_list
configuration: latency=0
resources: memory:fbc00000-fbcfffff memory:fbe88000-fbe8bfff memory:fbed0000-fbeeffff
*-network:2 UNCLAIMED
description: Ethernet controller
product: I350 Gigabit Network Connection
vendor: Intel Corporation
physical id: 0.2
bus info: pci@0000:b3:00.2
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm msi msix pciexpress cap_list
configuration: latency=0
resources: memory:fbb00000-fbbfffff memory:fbe84000-fbe87fff
*-network:3 UNCLAIMED
description: Ethernet controller
product: I350 Gigabit Network Connection
vendor: Intel Corporation
physical id: 0.3
bus info: pci@0000:b3:00.3
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm msi msix pciexpress cap_list
configuration: latency=0
resources: memory:fba00000-fbafffff memory:fbe80000-fbe83fff


I noticed that the card is detected here as well, but it is listed as "UNCLAIMED". How do I go about making the system "claim" the card?



I have tried using the drivers listed from Intel's website, but it didn't seem to help. I could've also have been doing something wrong too. I don't have much experience with linux drivers.



Any help would be greatly appreciated,



Thank you!









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    I'm running into an issue where a new network card isn't being automatically detected by the OS. I recently purchased an Intel I350 gigabit network card. I have purchased this card before and I have used it in other systems with the same OS with no issues. This is the card https://ark.intel.com/products/84805/Intel-Ethernet-Server-Adapter-I350-T4V2.



    The odd thing is that this card is being detected by Windows, but not Oracle Linux, CentOS Live, or Ubuntu Live.



    "nmcli d" output



    DEVICE TYPE STATE CONNECTION
    eno2 ethernet connected eno2
    eno1 ethernet disconnected --
    lo loopback unmanaged --


    These are the onboard adapters. The 4 Intel ones are not detected.



    "lspci | grep Network" output



    b3:00.0 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
    b3:00.1 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
    b3:00.2 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
    b3:00.3 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)


    The OS appears to at least know of the existence of the PCI card.



    This is the output of "lshw -class network"



    *-network:0
    description: Ethernet interface
    product: Ethernet Connection X722 for 10GBASE-T
    vendor: Intel Corporation
    physical id: 0
    bus info: pci@0000:19:00.0
    logical name: eno1
    version: 09
    serial: ac:1f:6b:4c:ff:04
    capacity: 10Gbit/s
    width: 64 bits
    clock: 33MHz
    capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd autonegotiation
    configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=1.5.16-k firmware=3.1d 0x80000827 1.1638.0 latency=0 link=no multicast=yes
    resources: irq:54 memory:c4000000-c4ffffff memory:c5008000-c500ffff memory:c5d80000-c5dfffff memory:c5010000-c508ffff
    *-network:1
    description: Ethernet interface
    product: Ethernet Connection X722 for 10GBASE-T
    vendor: Intel Corporation
    physical id: 0.1
    bus info: pci@0000:19:00.1
    logical name: eno2
    version: 09
    serial: ac:1f:6b:4c:ff:05
    size: 1Gbit/s
    capacity: 10Gbit/s
    width: 64 bits
    clock: 33MHz
    capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical tp 1000bt-fd 10000bt-fd autonegotiation
    configuration: autonegotiation=on broadcast=yes driver=i40e driverversion=1.5.16-k duplex=full firmware=3.1d 0x80000827 1.1638.0 ip=192.168.127.36 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
    resources: irq:54 memory:c3000000-c3ffffff memory:c5000000-c5007fff memory:c5d00000-c5d7ffff
    *-network:0 UNCLAIMED
    description: Ethernet controller
    product: I350 Gigabit Network Connection
    vendor: Intel Corporation
    physical id: 0
    bus info: pci@0000:b3:00.0
    version: 01
    width: 32 bits
    clock: 33MHz
    capabilities: pm msi msix pciexpress cap_list
    configuration: latency=0
    resources: memory:fbd00000-fbdfffff memory:fbe8c000-fbe8ffff memory:fbe00000-fbe7ffff memory:fbe90000-fbeaffff memory:fbeb0000-fbecffff
    *-network:1 UNCLAIMED
    description: Ethernet controller
    product: I350 Gigabit Network Connection
    vendor: Intel Corporation
    physical id: 0.1
    bus info: pci@0000:b3:00.1
    version: 01
    width: 32 bits
    clock: 33MHz
    capabilities: pm msi msix pciexpress cap_list
    configuration: latency=0
    resources: memory:fbc00000-fbcfffff memory:fbe88000-fbe8bfff memory:fbed0000-fbeeffff
    *-network:2 UNCLAIMED
    description: Ethernet controller
    product: I350 Gigabit Network Connection
    vendor: Intel Corporation
    physical id: 0.2
    bus info: pci@0000:b3:00.2
    version: 01
    width: 32 bits
    clock: 33MHz
    capabilities: pm msi msix pciexpress cap_list
    configuration: latency=0
    resources: memory:fbb00000-fbbfffff memory:fbe84000-fbe87fff
    *-network:3 UNCLAIMED
    description: Ethernet controller
    product: I350 Gigabit Network Connection
    vendor: Intel Corporation
    physical id: 0.3
    bus info: pci@0000:b3:00.3
    version: 01
    width: 32 bits
    clock: 33MHz
    capabilities: pm msi msix pciexpress cap_list
    configuration: latency=0
    resources: memory:fba00000-fbafffff memory:fbe80000-fbe83fff


    I noticed that the card is detected here as well, but it is listed as "UNCLAIMED". How do I go about making the system "claim" the card?



    I have tried using the drivers listed from Intel's website, but it didn't seem to help. I could've also have been doing something wrong too. I don't have much experience with linux drivers.



    Any help would be greatly appreciated,



    Thank you!









    share







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    Alonzo is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
    Check out our Code of Conduct.





















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      I'm running into an issue where a new network card isn't being automatically detected by the OS. I recently purchased an Intel I350 gigabit network card. I have purchased this card before and I have used it in other systems with the same OS with no issues. This is the card https://ark.intel.com/products/84805/Intel-Ethernet-Server-Adapter-I350-T4V2.



      The odd thing is that this card is being detected by Windows, but not Oracle Linux, CentOS Live, or Ubuntu Live.



      "nmcli d" output



      DEVICE TYPE STATE CONNECTION
      eno2 ethernet connected eno2
      eno1 ethernet disconnected --
      lo loopback unmanaged --


      These are the onboard adapters. The 4 Intel ones are not detected.



      "lspci | grep Network" output



      b3:00.0 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
      b3:00.1 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
      b3:00.2 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
      b3:00.3 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)


      The OS appears to at least know of the existence of the PCI card.



      This is the output of "lshw -class network"



      *-network:0
      description: Ethernet interface
      product: Ethernet Connection X722 for 10GBASE-T
      vendor: Intel Corporation
      physical id: 0
      bus info: pci@0000:19:00.0
      logical name: eno1
      version: 09
      serial: ac:1f:6b:4c:ff:04
      capacity: 10Gbit/s
      width: 64 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd autonegotiation
      configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=1.5.16-k firmware=3.1d 0x80000827 1.1638.0 latency=0 link=no multicast=yes
      resources: irq:54 memory:c4000000-c4ffffff memory:c5008000-c500ffff memory:c5d80000-c5dfffff memory:c5010000-c508ffff
      *-network:1
      description: Ethernet interface
      product: Ethernet Connection X722 for 10GBASE-T
      vendor: Intel Corporation
      physical id: 0.1
      bus info: pci@0000:19:00.1
      logical name: eno2
      version: 09
      serial: ac:1f:6b:4c:ff:05
      size: 1Gbit/s
      capacity: 10Gbit/s
      width: 64 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical tp 1000bt-fd 10000bt-fd autonegotiation
      configuration: autonegotiation=on broadcast=yes driver=i40e driverversion=1.5.16-k duplex=full firmware=3.1d 0x80000827 1.1638.0 ip=192.168.127.36 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
      resources: irq:54 memory:c3000000-c3ffffff memory:c5000000-c5007fff memory:c5d00000-c5d7ffff
      *-network:0 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0
      bus info: pci@0000:b3:00.0
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fbd00000-fbdfffff memory:fbe8c000-fbe8ffff memory:fbe00000-fbe7ffff memory:fbe90000-fbeaffff memory:fbeb0000-fbecffff
      *-network:1 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0.1
      bus info: pci@0000:b3:00.1
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fbc00000-fbcfffff memory:fbe88000-fbe8bfff memory:fbed0000-fbeeffff
      *-network:2 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0.2
      bus info: pci@0000:b3:00.2
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fbb00000-fbbfffff memory:fbe84000-fbe87fff
      *-network:3 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0.3
      bus info: pci@0000:b3:00.3
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fba00000-fbafffff memory:fbe80000-fbe83fff


      I noticed that the card is detected here as well, but it is listed as "UNCLAIMED". How do I go about making the system "claim" the card?



      I have tried using the drivers listed from Intel's website, but it didn't seem to help. I could've also have been doing something wrong too. I don't have much experience with linux drivers.



      Any help would be greatly appreciated,



      Thank you!









      share







      New contributor




      Alonzo is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
      Check out our Code of Conduct.











      I'm running into an issue where a new network card isn't being automatically detected by the OS. I recently purchased an Intel I350 gigabit network card. I have purchased this card before and I have used it in other systems with the same OS with no issues. This is the card https://ark.intel.com/products/84805/Intel-Ethernet-Server-Adapter-I350-T4V2.



      The odd thing is that this card is being detected by Windows, but not Oracle Linux, CentOS Live, or Ubuntu Live.



      "nmcli d" output



      DEVICE TYPE STATE CONNECTION
      eno2 ethernet connected eno2
      eno1 ethernet disconnected --
      lo loopback unmanaged --


      These are the onboard adapters. The 4 Intel ones are not detected.



      "lspci | grep Network" output



      b3:00.0 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
      b3:00.1 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
      b3:00.2 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
      b3:00.3 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)


      The OS appears to at least know of the existence of the PCI card.



      This is the output of "lshw -class network"



      *-network:0
      description: Ethernet interface
      product: Ethernet Connection X722 for 10GBASE-T
      vendor: Intel Corporation
      physical id: 0
      bus info: pci@0000:19:00.0
      logical name: eno1
      version: 09
      serial: ac:1f:6b:4c:ff:04
      capacity: 10Gbit/s
      width: 64 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bt-fd 10000bt-fd autonegotiation
      configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=1.5.16-k firmware=3.1d 0x80000827 1.1638.0 latency=0 link=no multicast=yes
      resources: irq:54 memory:c4000000-c4ffffff memory:c5008000-c500ffff memory:c5d80000-c5dfffff memory:c5010000-c508ffff
      *-network:1
      description: Ethernet interface
      product: Ethernet Connection X722 for 10GBASE-T
      vendor: Intel Corporation
      physical id: 0.1
      bus info: pci@0000:19:00.1
      logical name: eno2
      version: 09
      serial: ac:1f:6b:4c:ff:05
      size: 1Gbit/s
      capacity: 10Gbit/s
      width: 64 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical tp 1000bt-fd 10000bt-fd autonegotiation
      configuration: autonegotiation=on broadcast=yes driver=i40e driverversion=1.5.16-k duplex=full firmware=3.1d 0x80000827 1.1638.0 ip=192.168.127.36 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
      resources: irq:54 memory:c3000000-c3ffffff memory:c5000000-c5007fff memory:c5d00000-c5d7ffff
      *-network:0 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0
      bus info: pci@0000:b3:00.0
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fbd00000-fbdfffff memory:fbe8c000-fbe8ffff memory:fbe00000-fbe7ffff memory:fbe90000-fbeaffff memory:fbeb0000-fbecffff
      *-network:1 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0.1
      bus info: pci@0000:b3:00.1
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fbc00000-fbcfffff memory:fbe88000-fbe8bfff memory:fbed0000-fbeeffff
      *-network:2 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0.2
      bus info: pci@0000:b3:00.2
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fbb00000-fbbfffff memory:fbe84000-fbe87fff
      *-network:3 UNCLAIMED
      description: Ethernet controller
      product: I350 Gigabit Network Connection
      vendor: Intel Corporation
      physical id: 0.3
      bus info: pci@0000:b3:00.3
      version: 01
      width: 32 bits
      clock: 33MHz
      capabilities: pm msi msix pciexpress cap_list
      configuration: latency=0
      resources: memory:fba00000-fbafffff memory:fbe80000-fbe83fff


      I noticed that the card is detected here as well, but it is listed as "UNCLAIMED". How do I go about making the system "claim" the card?



      I have tried using the drivers listed from Intel's website, but it didn't seem to help. I could've also have been doing something wrong too. I don't have much experience with linux drivers.



      Any help would be greatly appreciated,



      Thank you!







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