Linux Mint 18 Cinnamon - freezes when second monitor is attached

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I just installed Linux Mint 18 with Cinnamon on an Asus Zenbook UX303A (integrated Intel Skylake graphics chip) - everything is working fine except when I try to plug in an external monitor using HDMI.
Most of the time, the GUI just freezes (no screen updates, the mouse pointer isn't moving). It works - sometimes, not reliably - if I turn the monitor on before booting my machine.



I found several similar posts, but they either don't exactly match this problem or don't have any answers.



Any ideas on this? Just recently switched from Windows, so sorry if I overlook something obious. Thanks! :-)










share|improve this question























  • First of all, when this happens switch to a different virtual console (Ctrl+Alt+F1, three keys simultaneously, Ctrl+Alt+F7 to go back to the graphical session), and check the error messages in /var/log, especially dmesg, syslog and Xorg.0.log. There are time stamps, check the most recent ones. Pls report with these error messages. You may also try the command dpkg-reconfigure Xorg, it might even solve your problems. Also, you should state make and model of your external monitor, thanks.
    – MariusMatutiae
    Nov 9 '16 at 11:26











  • Sorry, I forgot: if you cannot reach any of the virtual consoles (Ctrl+Alt+Fn), it means you are on systemd without getty running on anyother virtual console, pls let me know, I will show you how to fix this.
    – MariusMatutiae
    Nov 9 '16 at 11:46










  • Thanks for the advice. I indeed can't reach any of the virtual consoles. Right now the problem seems to be solved (see comment on Boern's answer), but I'll get back to that if it occurs again.
    – justonemorething
    Nov 20 '16 at 10:51










  • Make sure you activate the virtual consoles, they are quite useful every time your graphical display does not work.
    – MariusMatutiae
    Nov 20 '16 at 12:52














up vote
6
down vote

favorite
2












I just installed Linux Mint 18 with Cinnamon on an Asus Zenbook UX303A (integrated Intel Skylake graphics chip) - everything is working fine except when I try to plug in an external monitor using HDMI.
Most of the time, the GUI just freezes (no screen updates, the mouse pointer isn't moving). It works - sometimes, not reliably - if I turn the monitor on before booting my machine.



I found several similar posts, but they either don't exactly match this problem or don't have any answers.



Any ideas on this? Just recently switched from Windows, so sorry if I overlook something obious. Thanks! :-)










share|improve this question























  • First of all, when this happens switch to a different virtual console (Ctrl+Alt+F1, three keys simultaneously, Ctrl+Alt+F7 to go back to the graphical session), and check the error messages in /var/log, especially dmesg, syslog and Xorg.0.log. There are time stamps, check the most recent ones. Pls report with these error messages. You may also try the command dpkg-reconfigure Xorg, it might even solve your problems. Also, you should state make and model of your external monitor, thanks.
    – MariusMatutiae
    Nov 9 '16 at 11:26











  • Sorry, I forgot: if you cannot reach any of the virtual consoles (Ctrl+Alt+Fn), it means you are on systemd without getty running on anyother virtual console, pls let me know, I will show you how to fix this.
    – MariusMatutiae
    Nov 9 '16 at 11:46










  • Thanks for the advice. I indeed can't reach any of the virtual consoles. Right now the problem seems to be solved (see comment on Boern's answer), but I'll get back to that if it occurs again.
    – justonemorething
    Nov 20 '16 at 10:51










  • Make sure you activate the virtual consoles, they are quite useful every time your graphical display does not work.
    – MariusMatutiae
    Nov 20 '16 at 12:52












up vote
6
down vote

favorite
2









up vote
6
down vote

favorite
2






2





I just installed Linux Mint 18 with Cinnamon on an Asus Zenbook UX303A (integrated Intel Skylake graphics chip) - everything is working fine except when I try to plug in an external monitor using HDMI.
Most of the time, the GUI just freezes (no screen updates, the mouse pointer isn't moving). It works - sometimes, not reliably - if I turn the monitor on before booting my machine.



I found several similar posts, but they either don't exactly match this problem or don't have any answers.



Any ideas on this? Just recently switched from Windows, so sorry if I overlook something obious. Thanks! :-)










share|improve this question















I just installed Linux Mint 18 with Cinnamon on an Asus Zenbook UX303A (integrated Intel Skylake graphics chip) - everything is working fine except when I try to plug in an external monitor using HDMI.
Most of the time, the GUI just freezes (no screen updates, the mouse pointer isn't moving). It works - sometimes, not reliably - if I turn the monitor on before booting my machine.



I found several similar posts, but they either don't exactly match this problem or don't have any answers.



Any ideas on this? Just recently switched from Windows, so sorry if I overlook something obious. Thanks! :-)







linux-mint cinnamon multi-monitor






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share|improve this question













share|improve this question




share|improve this question








edited Oct 19 '17 at 11:36









Jeff Schaller

32.6k849110




32.6k849110










asked Nov 9 '16 at 9:12









justonemorething

3115




3115











  • First of all, when this happens switch to a different virtual console (Ctrl+Alt+F1, three keys simultaneously, Ctrl+Alt+F7 to go back to the graphical session), and check the error messages in /var/log, especially dmesg, syslog and Xorg.0.log. There are time stamps, check the most recent ones. Pls report with these error messages. You may also try the command dpkg-reconfigure Xorg, it might even solve your problems. Also, you should state make and model of your external monitor, thanks.
    – MariusMatutiae
    Nov 9 '16 at 11:26











  • Sorry, I forgot: if you cannot reach any of the virtual consoles (Ctrl+Alt+Fn), it means you are on systemd without getty running on anyother virtual console, pls let me know, I will show you how to fix this.
    – MariusMatutiae
    Nov 9 '16 at 11:46










  • Thanks for the advice. I indeed can't reach any of the virtual consoles. Right now the problem seems to be solved (see comment on Boern's answer), but I'll get back to that if it occurs again.
    – justonemorething
    Nov 20 '16 at 10:51










  • Make sure you activate the virtual consoles, they are quite useful every time your graphical display does not work.
    – MariusMatutiae
    Nov 20 '16 at 12:52
















  • First of all, when this happens switch to a different virtual console (Ctrl+Alt+F1, three keys simultaneously, Ctrl+Alt+F7 to go back to the graphical session), and check the error messages in /var/log, especially dmesg, syslog and Xorg.0.log. There are time stamps, check the most recent ones. Pls report with these error messages. You may also try the command dpkg-reconfigure Xorg, it might even solve your problems. Also, you should state make and model of your external monitor, thanks.
    – MariusMatutiae
    Nov 9 '16 at 11:26











  • Sorry, I forgot: if you cannot reach any of the virtual consoles (Ctrl+Alt+Fn), it means you are on systemd without getty running on anyother virtual console, pls let me know, I will show you how to fix this.
    – MariusMatutiae
    Nov 9 '16 at 11:46










  • Thanks for the advice. I indeed can't reach any of the virtual consoles. Right now the problem seems to be solved (see comment on Boern's answer), but I'll get back to that if it occurs again.
    – justonemorething
    Nov 20 '16 at 10:51










  • Make sure you activate the virtual consoles, they are quite useful every time your graphical display does not work.
    – MariusMatutiae
    Nov 20 '16 at 12:52















First of all, when this happens switch to a different virtual console (Ctrl+Alt+F1, three keys simultaneously, Ctrl+Alt+F7 to go back to the graphical session), and check the error messages in /var/log, especially dmesg, syslog and Xorg.0.log. There are time stamps, check the most recent ones. Pls report with these error messages. You may also try the command dpkg-reconfigure Xorg, it might even solve your problems. Also, you should state make and model of your external monitor, thanks.
– MariusMatutiae
Nov 9 '16 at 11:26





First of all, when this happens switch to a different virtual console (Ctrl+Alt+F1, three keys simultaneously, Ctrl+Alt+F7 to go back to the graphical session), and check the error messages in /var/log, especially dmesg, syslog and Xorg.0.log. There are time stamps, check the most recent ones. Pls report with these error messages. You may also try the command dpkg-reconfigure Xorg, it might even solve your problems. Also, you should state make and model of your external monitor, thanks.
– MariusMatutiae
Nov 9 '16 at 11:26













Sorry, I forgot: if you cannot reach any of the virtual consoles (Ctrl+Alt+Fn), it means you are on systemd without getty running on anyother virtual console, pls let me know, I will show you how to fix this.
– MariusMatutiae
Nov 9 '16 at 11:46




Sorry, I forgot: if you cannot reach any of the virtual consoles (Ctrl+Alt+Fn), it means you are on systemd without getty running on anyother virtual console, pls let me know, I will show you how to fix this.
– MariusMatutiae
Nov 9 '16 at 11:46












Thanks for the advice. I indeed can't reach any of the virtual consoles. Right now the problem seems to be solved (see comment on Boern's answer), but I'll get back to that if it occurs again.
– justonemorething
Nov 20 '16 at 10:51




Thanks for the advice. I indeed can't reach any of the virtual consoles. Right now the problem seems to be solved (see comment on Boern's answer), but I'll get back to that if it occurs again.
– justonemorething
Nov 20 '16 at 10:51












Make sure you activate the virtual consoles, they are quite useful every time your graphical display does not work.
– MariusMatutiae
Nov 20 '16 at 12:52




Make sure you activate the virtual consoles, they are quite useful every time your graphical display does not work.
– MariusMatutiae
Nov 20 '16 at 12:52










3 Answers
3






active

oldest

votes

















up vote
3
down vote



accepted










In my case, plugging in the Displays and turning them on before booting solved the issue. Seems like the UI is just not hot plug capable.



Good luck everybody!






share|improve this answer


















  • 1




    Same with me. I have to shut down, turn the monitor on, boot my machine (a simple restart doesn't cut it) - then it works reliably. Only if my laptop is identified as the primary display though, otherwise there's a good chance the UI freezes again. Annoying, but at least it works that way.
    – justonemorething
    Nov 20 '16 at 10:54











  • I have this issue too, but it's not consistent. I can have issues trying to connect a monitor, but it might as well work just as it should. The solution provided - being a workaround - still solves the issue in any situation.
    – Sander
    Jan 3 at 16:00

















up vote
2
down vote













I had the same issue with Linux Mint 18.3, I tried it with cinnamon, mate, and KDE, still, the issue persisted. I figured it was due to the compositor OpenGL, It seems that Linux mint works better with XRender more efficiently.






share|improve this answer



























    up vote
    0
    down vote













    I have the same issue, there's a fairly quick workaround - hit Alt-F2 to bring up the cinnamon command box, enter 'r' and hit enter, this restarts cinnamon and unfreezes it whenever I plug my second screen in without closing all your open programs a-la ctrl-alt-backspace






    share|improve this answer
















    • 1




      But that does not work when Cinnamon is frozen. Since it is frozen, the cinnamon command box cannot open.
      – Noob Doob
      Mar 17 at 15:30










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    3 Answers
    3






    active

    oldest

    votes








    3 Answers
    3






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes








    up vote
    3
    down vote



    accepted










    In my case, plugging in the Displays and turning them on before booting solved the issue. Seems like the UI is just not hot plug capable.



    Good luck everybody!






    share|improve this answer


















    • 1




      Same with me. I have to shut down, turn the monitor on, boot my machine (a simple restart doesn't cut it) - then it works reliably. Only if my laptop is identified as the primary display though, otherwise there's a good chance the UI freezes again. Annoying, but at least it works that way.
      – justonemorething
      Nov 20 '16 at 10:54











    • I have this issue too, but it's not consistent. I can have issues trying to connect a monitor, but it might as well work just as it should. The solution provided - being a workaround - still solves the issue in any situation.
      – Sander
      Jan 3 at 16:00














    up vote
    3
    down vote



    accepted










    In my case, plugging in the Displays and turning them on before booting solved the issue. Seems like the UI is just not hot plug capable.



    Good luck everybody!






    share|improve this answer


















    • 1




      Same with me. I have to shut down, turn the monitor on, boot my machine (a simple restart doesn't cut it) - then it works reliably. Only if my laptop is identified as the primary display though, otherwise there's a good chance the UI freezes again. Annoying, but at least it works that way.
      – justonemorething
      Nov 20 '16 at 10:54











    • I have this issue too, but it's not consistent. I can have issues trying to connect a monitor, but it might as well work just as it should. The solution provided - being a workaround - still solves the issue in any situation.
      – Sander
      Jan 3 at 16:00












    up vote
    3
    down vote



    accepted







    up vote
    3
    down vote



    accepted






    In my case, plugging in the Displays and turning them on before booting solved the issue. Seems like the UI is just not hot plug capable.



    Good luck everybody!






    share|improve this answer














    In my case, plugging in the Displays and turning them on before booting solved the issue. Seems like the UI is just not hot plug capable.



    Good luck everybody!







    share|improve this answer














    share|improve this answer



    share|improve this answer








    edited Nov 20 '16 at 20:31

























    answered Nov 16 '16 at 9:52









    Boern

    1465




    1465







    • 1




      Same with me. I have to shut down, turn the monitor on, boot my machine (a simple restart doesn't cut it) - then it works reliably. Only if my laptop is identified as the primary display though, otherwise there's a good chance the UI freezes again. Annoying, but at least it works that way.
      – justonemorething
      Nov 20 '16 at 10:54











    • I have this issue too, but it's not consistent. I can have issues trying to connect a monitor, but it might as well work just as it should. The solution provided - being a workaround - still solves the issue in any situation.
      – Sander
      Jan 3 at 16:00












    • 1




      Same with me. I have to shut down, turn the monitor on, boot my machine (a simple restart doesn't cut it) - then it works reliably. Only if my laptop is identified as the primary display though, otherwise there's a good chance the UI freezes again. Annoying, but at least it works that way.
      – justonemorething
      Nov 20 '16 at 10:54











    • I have this issue too, but it's not consistent. I can have issues trying to connect a monitor, but it might as well work just as it should. The solution provided - being a workaround - still solves the issue in any situation.
      – Sander
      Jan 3 at 16:00







    1




    1




    Same with me. I have to shut down, turn the monitor on, boot my machine (a simple restart doesn't cut it) - then it works reliably. Only if my laptop is identified as the primary display though, otherwise there's a good chance the UI freezes again. Annoying, but at least it works that way.
    – justonemorething
    Nov 20 '16 at 10:54





    Same with me. I have to shut down, turn the monitor on, boot my machine (a simple restart doesn't cut it) - then it works reliably. Only if my laptop is identified as the primary display though, otherwise there's a good chance the UI freezes again. Annoying, but at least it works that way.
    – justonemorething
    Nov 20 '16 at 10:54













    I have this issue too, but it's not consistent. I can have issues trying to connect a monitor, but it might as well work just as it should. The solution provided - being a workaround - still solves the issue in any situation.
    – Sander
    Jan 3 at 16:00




    I have this issue too, but it's not consistent. I can have issues trying to connect a monitor, but it might as well work just as it should. The solution provided - being a workaround - still solves the issue in any situation.
    – Sander
    Jan 3 at 16:00












    up vote
    2
    down vote













    I had the same issue with Linux Mint 18.3, I tried it with cinnamon, mate, and KDE, still, the issue persisted. I figured it was due to the compositor OpenGL, It seems that Linux mint works better with XRender more efficiently.






    share|improve this answer
























      up vote
      2
      down vote













      I had the same issue with Linux Mint 18.3, I tried it with cinnamon, mate, and KDE, still, the issue persisted. I figured it was due to the compositor OpenGL, It seems that Linux mint works better with XRender more efficiently.






      share|improve this answer






















        up vote
        2
        down vote










        up vote
        2
        down vote









        I had the same issue with Linux Mint 18.3, I tried it with cinnamon, mate, and KDE, still, the issue persisted. I figured it was due to the compositor OpenGL, It seems that Linux mint works better with XRender more efficiently.






        share|improve this answer












        I had the same issue with Linux Mint 18.3, I tried it with cinnamon, mate, and KDE, still, the issue persisted. I figured it was due to the compositor OpenGL, It seems that Linux mint works better with XRender more efficiently.







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered Aug 20 at 2:45









        Lein Davir

        211




        211




















            up vote
            0
            down vote













            I have the same issue, there's a fairly quick workaround - hit Alt-F2 to bring up the cinnamon command box, enter 'r' and hit enter, this restarts cinnamon and unfreezes it whenever I plug my second screen in without closing all your open programs a-la ctrl-alt-backspace






            share|improve this answer
















            • 1




              But that does not work when Cinnamon is frozen. Since it is frozen, the cinnamon command box cannot open.
              – Noob Doob
              Mar 17 at 15:30














            up vote
            0
            down vote













            I have the same issue, there's a fairly quick workaround - hit Alt-F2 to bring up the cinnamon command box, enter 'r' and hit enter, this restarts cinnamon and unfreezes it whenever I plug my second screen in without closing all your open programs a-la ctrl-alt-backspace






            share|improve this answer
















            • 1




              But that does not work when Cinnamon is frozen. Since it is frozen, the cinnamon command box cannot open.
              – Noob Doob
              Mar 17 at 15:30












            up vote
            0
            down vote










            up vote
            0
            down vote









            I have the same issue, there's a fairly quick workaround - hit Alt-F2 to bring up the cinnamon command box, enter 'r' and hit enter, this restarts cinnamon and unfreezes it whenever I plug my second screen in without closing all your open programs a-la ctrl-alt-backspace






            share|improve this answer












            I have the same issue, there's a fairly quick workaround - hit Alt-F2 to bring up the cinnamon command box, enter 'r' and hit enter, this restarts cinnamon and unfreezes it whenever I plug my second screen in without closing all your open programs a-la ctrl-alt-backspace







            share|improve this answer












            share|improve this answer



            share|improve this answer










            answered Aug 23 '17 at 7:01









            user3156316

            1




            1







            • 1




              But that does not work when Cinnamon is frozen. Since it is frozen, the cinnamon command box cannot open.
              – Noob Doob
              Mar 17 at 15:30












            • 1




              But that does not work when Cinnamon is frozen. Since it is frozen, the cinnamon command box cannot open.
              – Noob Doob
              Mar 17 at 15:30







            1




            1




            But that does not work when Cinnamon is frozen. Since it is frozen, the cinnamon command box cannot open.
            – Noob Doob
            Mar 17 at 15:30




            But that does not work when Cinnamon is frozen. Since it is frozen, the cinnamon command box cannot open.
            – Noob Doob
            Mar 17 at 15:30

















             

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