Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?
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I have bought tickets for a flight with Etihad Airways through Flighttix.
Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.
I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.
In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?
eu cancellations refunds
asked Mar 4 at 14:44
TareTare
17616
|
show 2 more comments
I have bought tickets for a flight with Etihad Airways through Flighttix.
Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.
I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.
In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?
eu cancellations refunds
asked Mar 4 at 14:44
TareTare
17616
18
If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.
– David Richerby
Mar 4 at 14:48
I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.
– DJClayworth
Mar 4 at 16:47
4
For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.
– jcaron
Mar 4 at 17:58
3
Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.
– Tare
Mar 4 at 18:03
1
That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.
– Michael Hampton
Mar 4 at 18:20
|
show 2 more comments
I have bought tickets for a flight with Etihad Airways through Flighttix.
Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.
I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.
In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?
eu cancellations refunds
asked Mar 4 at 14:44
TareTare
17616
I have bought tickets for a flight with Etihad Airways through Flighttix.
Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was denied boarding in Frankfurt. Obviously I now want a refund for my ticket.
I am however not sure, who to contact about this - Flighttix or Etihad? On the web, I found contradicting information. Etihad states on their website to contact the third party seller, but some websites suggest to always contact the airline rather than the ticket seller.
In either case, it is hard to get a correct address to send the refund request to, but I guess a mail is not sufficient, is it?
eu cancellations refunds
eu cancellations refunds
asked Mar 4 at 14:44
TareTare
17616
asked Mar 4 at 14:44
TareTare
17616
edited Mar 4 at 18:04
Tare
asked Mar 4 at 14:44
TareTare
17616
asked Mar 4 at 14:44
TareTare
17616
asked Mar 4 at 14:44
TareTare
17616
17616
18
If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.
– David Richerby
Mar 4 at 14:48
I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.
– DJClayworth
Mar 4 at 16:47
4
For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.
– jcaron
Mar 4 at 17:58
3
Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.
– Tare
Mar 4 at 18:03
1
That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.
– Michael Hampton
Mar 4 at 18:20
|
show 2 more comments
18
If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.
– David Richerby
Mar 4 at 14:48
I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.
– DJClayworth
Mar 4 at 16:47
4
For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.
– jcaron
Mar 4 at 17:58
3
Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.
– Tare
Mar 4 at 18:03
1
That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.
– Michael Hampton
Mar 4 at 18:20
18
18
If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.
– David Richerby
Mar 4 at 14:48
If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.
– David Richerby
Mar 4 at 14:48
I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.
– DJClayworth
Mar 4 at 16:47
I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.
– DJClayworth
Mar 4 at 16:47
4
4
For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.
– jcaron
Mar 4 at 17:58
For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.
– jcaron
Mar 4 at 17:58
3
3
Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.
– Tare
Mar 4 at 18:03
Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.
– Tare
Mar 4 at 18:03
1
1
That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.
– Michael Hampton
Mar 4 at 18:20
That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.
– Michael Hampton
Mar 4 at 18:20
|
show 2 more comments
2 Answers
2
active
oldest
votes
Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
1
Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.
– Tare
Mar 4 at 18:02
Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.
– Tare
Mar 5 at 11:28
add a comment |
In most countries, you would have to request a refund from Flighttix, the ticket seller.
In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.
You cannot, however, request a refund from both parties at the same time.
answered Mar 4 at 18:53
gstortogstorto
24118
add a comment |
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2 Answers
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active
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2 Answers
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active
oldest
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oldest
votes
Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
1
Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.
– Tare
Mar 4 at 18:02
Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.
– Tare
Mar 5 at 11:28
add a comment |
Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
1
Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.
– Tare
Mar 4 at 18:02
Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.
– Tare
Mar 5 at 11:28
add a comment |
Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
answered Mar 4 at 16:26
Michael HamptonMichael Hampton
38.2k384170
38.2k384170
1
Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.
– Tare
Mar 4 at 18:02
Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.
– Tare
Mar 5 at 11:28
add a comment |
1
Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.
– Tare
Mar 4 at 18:02
Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.
– Tare
Mar 5 at 11:28
1
1
Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.
– Tare
Mar 4 at 18:02
Yes, they offered to rebook the flight, however I decided against that. Thanks for the information.
– Tare
Mar 4 at 18:02
Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.
– Tare
Mar 5 at 11:28
Just as an update, I got a response from flight tix saying that they now contact Etihad in order to get the refund. They mentioned however, that if I was not okay with that, I may contact Etihad directly.
– Tare
Mar 5 at 11:28
add a comment |
In most countries, you would have to request a refund from Flighttix, the ticket seller.
In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.
You cannot, however, request a refund from both parties at the same time.
answered Mar 4 at 18:53
gstortogstorto
24118
add a comment |
In most countries, you would have to request a refund from Flighttix, the ticket seller.
In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.
You cannot, however, request a refund from both parties at the same time.
answered Mar 4 at 18:53
gstortogstorto
24118
add a comment |
In most countries, you would have to request a refund from Flighttix, the ticket seller.
In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.
You cannot, however, request a refund from both parties at the same time.
answered Mar 4 at 18:53
gstortogstorto
24118
In most countries, you would have to request a refund from Flighttix, the ticket seller.
In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.
You cannot, however, request a refund from both parties at the same time.
answered Mar 4 at 18:53
gstortogstorto
24118
answered Mar 4 at 18:53
gstortogstorto
24118
answered Mar 4 at 18:53
gstortogstorto
24118
answered Mar 4 at 18:53
gstortogstorto
24118
24118
add a comment |
add a comment |
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18
If Flighttix said "Contact Etihad" and Etihad said "Contact Flighttix", you'd have a problem. But, as it is, Etihad, who should know what they're talking about, say "Contact Flighttix" and random other people who have no connection to the case say "Contact Etihad." So you contact Flighttix.
– David Richerby
Mar 4 at 14:48
I made an edit because "denied boarding" is usually used when the flight happens as expected but they won't let you get on it. A cancelled flight is different.
– DJClayworth
Mar 4 at 16:47
4
For security reasons, refunds often have to go to the payment method used for the initial payment. As you have most probably made the payment to Flighttix, not Etihad, then it's them who will refund you, and them you should contact.
– jcaron
Mar 4 at 17:58
3
Actually, the plane Frankfurt to Abu Dhabi left, and apperantly so did the second flight which would have brought me to my destination. However, they didn't let me board in Frankfurt, so yes, I was denied boarding.
– Tare
Mar 4 at 18:03
1
That's probably a good thing. Presumably you live in or near Frankfurt if you have decided not to travel. Had they boarded you, you would be stuck in Abu Dhabi.
– Michael Hampton
Mar 4 at 18:20